ShipEasy
Install on Shopify

Terms of Service

Last updated: 2026-05-12 · Publisher: ShipEasyCo · Contact: support@shipeasyco.com

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of the ShipEasy Shopify app (the “App”) provided by ShipEasyCo (“we”, “us”). By installing the App on your Shopify store you agree to these Terms. If you don’t agree, do not install the App, or uninstall it immediately.

These Terms incorporate Shopify’s Partner Program Agreement and Acceptable Use Policy by reference.

2. What ShipEasy does

ShipEasy is a Shopify embedded app that lets merchants:

  • Generate Bills of Lading (BOL) for LTL freight shipments tied to their Shopify orders.
  • Get quotes from supported carriers (CEVA, Alliance, AIT) via the TAI Cloud API.
  • Book shipments and write tracking information back to the Shopify order.

ShipEasy is a software tool. We do not physically transport goods. Actual transportation is performed by the carrier you select. Carrier performance, transit times, claims, and physical loss or damage are governed by the carrier’s own tariff and bill of lading, not by these Terms.

3. Eligibility

You may use the App only if:

  • You operate a Shopify store in good standing under Shopify’s terms.
  • You have legal authority to bind the entity using the store.
  • Your store currency is US Dollars (USD). We currently do not support shipping bookings for non-USD shops.

We reserve the right to refuse or terminate service to any merchant for violations of these Terms, Shopify’s policies, or carrier terms.

4. Fees and billing

4.1 Per-shipment fee

Each Bill of Lading you generate through the App incurs a fee, which is the quoted carrier rate plus our service margin. The total is shown to you in the embedded checkout before you approve the charge.

4.2 Charged via Shopify App Billing

All fees are billed through Shopify’s App Billing system. When you click to generate a BOL, the App creates a one-time charge that you approve in Shopify’s admin. The amount appears on your Shopify invoice; you pay Shopify, and Shopify settles with us. We never see, store, or process your payment card details.

4.3 Test mode

In our development environment, charges are created in Shopify’s test mode. No real money moves. Production installations use live billing.

4.4 Refunds

If a booking attempt fails after your charge is approved (for example, the carrier rejects the address after we accepted your payment), we will refund the failed charge within 5 business days. Refunds are issued via the Shopify Partner Dashboard and credit your Shopify account.

You may request a refund for any charge within 30 days of issuance by emailing support@shipeasyco.com with the charge ID. Refund eligibility is case-by-case; bookings successfully tendered to the carrier are generally non-refundable from our side, though you may pursue claims directly with the carrier under their tariff.

4.5 Carrier rates

The rates we quote you reflect our agreement with the carriers plus our service margin. We pass on rate changes from carriers as they occur; quoted rates expire after a short window (commonly 24 hours) and may be recalculated when you book.

5. Your responsibilities

  • Accurate information. You are responsible for ensuring that origin, destination, package dimensions, weights, and any hazardous-material declarations entered into the App are accurate. Inaccuracies that cause the carrier to reclassify or surcharge the shipment are your responsibility.
  • Authority to ship. You represent that you have the right to ship the goods involved and that they comply with applicable carrier and regulatory restrictions.
  • Customer disclosures. You will inform your customers, as applicable under your privacy policy, that their order data is processed by ShipEasy to fulfill the shipment.
  • Lawful use. You will not use the App to ship anything prohibited by the carrier’s tariff or by law (weapons, controlled substances, hazardous materials without proper authorization, etc.).

6. Service availability

We aim to keep the App available and operational, but we don’t guarantee uninterrupted service. Specifically:

  • Routine maintenance may briefly take the App offline; we’ll communicate in advance when possible.
  • We depend on Shopify, TAI Cloud, and partner carriers. Outages in any of those upstream services may make the App unusable temporarily.
  • We may suspend the App for any merchant in violation of these Terms.

We do not commit to a specific uptime SLA in these Terms. For enterprise-level SLA commitments, contact us separately.

7. Intellectual property

The App, including its source code, design, and documentation, is owned by us (or our licensors). You receive a limited, non-exclusive, non-transferable license to use the App while you have an active installation on your Shopify store, solely for the purpose of managing your shipping. You may not:

  • Reverse-engineer, decompile, or otherwise attempt to extract source code from the App.
  • Resell, rent, or sublicense the App to third parties.
  • Use the App to build a competing service.

Trademarks “ShipEasy” and related logos are ours. Carrier names and logos (CEVA, Alliance, AIT) are owned by their respective carriers.

8. Data processing

How we handle data is described in our Privacy Policy. In summary:

  • For your merchant account data, we are the data controller.
  • For your customers’ order data that flows through the App, you are the controller and we are the processor acting on your instructions.
  • We comply with Shopify’s GDPR webhook requirements (customers/data_request, customers/redact, shop/redact).

By installing the App you agree to be bound by our Data Processing Agreement (available on request) for the customer data we process on your behalf.

9. Carrier liability

We are not the carrier. Any claim arising from loss, damage, delay, or misdelivery of a shipment is between you and the carrier and is governed by the carrier’s tariff. Our role ends when we successfully tender the shipment to the carrier and write the BOL number back to your Shopify order.

We will provide reasonable cooperation if you need to file a claim — for example, providing copies of the original booking, package dimensions submitted, and timestamps — but we are not a party to your shipping contract with the carrier.

10. Disclaimer of warranties

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT CARRIER QUOTES WILL BE FREE OF MISTAKES.

This does not limit any consumer rights you may have under your jurisdiction’s mandatory law.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP IS LIMITED TO THE GREATER OF: (a) THE FEES YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED US DOLLARS ($100).

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST DATA, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This limitation does not apply to liability we cannot lawfully exclude (e.g., gross negligence, fraud, or statutorily mandated consumer protections).

12. Indemnification

You agree to defend, indemnify, and hold harmless ShipEasyCo and its officers, employees, and partners from any claim, damage, or liability arising from:

  • Your breach of these Terms.
  • Your shipment of goods through the App, including any carrier or regulatory violation.
  • Inaccurate information you provided to the App.
  • Your end customers’ claims against you for which you assert we are responsible despite not being a party to the carrier contract.

13. Termination

You may uninstall the App at any time from your Shopify admin. Uninstall terminates your right to use the App and our right to process your data, subject to the deletion timeline in our Privacy Policy.

We may terminate or suspend your access if you breach these Terms, fail to pay any properly charged fee, or use the App for unlawful purposes. We will attempt to give 30 days’ notice for terminations not arising from a material breach.

Sections 8 (Data), 10 (Warranties), 11 (Liability), 12 (Indemnification), 14 (Governing law) survive termination.

14. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles. The exclusive venue for any dispute is the state and federal courts located in Delaware, except that either party may seek injunctive relief in any court of competent jurisdiction.

If you and ShipEasy cannot resolve a dispute informally within 60 days, the dispute will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, with the seat in Delaware. Each party waives any right to participate in a class action against the other.

15. Changes to these Terms

We may revise these Terms at any time by posting a new version. Material changes will be communicated by in-app notice or email at least 30 days before they take effect. Continued use of the App after the effective date constitutes acceptance.

16. Contact